CONTACT US
How can I contact Mattress Dreams?
You can simply email us at «mattressdream@edu.tecnocampus.cat» where our customer service team will be happy to help you with whatever you need!
PAYMENTS
What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.
SHIPPING AND CUSTOMS
When will my order be processed?
All orders are handled and shipped out from our warehouse in China. Please
allow extra time for your order to be processed during holidays and sale
seasons. We process orders between Monday and Friday. Orders will be processed
within 3-5 business days from the order date and shipped the next day after the
processing day. Please note that we don’t ship on weekends.
How long will it take to receive my order?
Once you place your order, please allow 3-5 business days to process your
orders. After that, it will take 12 – 20 business days for delivery in the United
States, and 15-30 business days for international orders (depending on
location).
Will I be charged with customs and taxes?
The prices displayed on our site are tax-free in US Dollars, which means you
may be liable to pay for duties and taxes once you receive your order.
Import taxes, duties and related customs fees may be charged once your order
arrives to its final destination, which are determined by your local customs
office.
Payment of these charges and taxes are your responsibility and will not be
covered by us. We are not responsible for delays caused by the customs
department in your country. For further details of charges, please contact your
local customs office.
RETURNS
How do I return an item?
If you are not happy with your purchase and wish to return an item, please
contact us within 30 days from receiving your order. Please provide your order
number as well as the reason for your return. Our customer service team will
review the return request and will send further instructions if the return is
approved.
For a list of final sale items, please see our Returns Policy. All returns must be
in original condition with packaging intact.
Will shipping be covered for my returns?
All return shipping fees and other miscellaneous fees are the responsibility of
the customer.
What if the item(s) I received are defective/incorrect/damaged?
Please contact us within 7 days from receiving your order if you received
merchandise that is incorrect, missing, and/or defective. Please include your
order number, photographs of the item(s) and all related references upon
receiving your package. We will do our very best to resolve your case as soon
as possible.
How long is the returns process?
Processing returns may take up to 14 business days from the day we receive
your return. We will email you to confirm once your return has been processed.
When will I receive my refund?
All refunds will be credited to your original form of payment. If you paid by credit
or debit card, refunds will be sent to the card-issuing bank within 7-10 business
days of receipt of the returned item or cancellation request. Please contact the
card-issuing bank with questions about when the credit will be posted to your
account.
If you haven’t received a credit for your return yet, here’s what to do: Contact
the bank/credit card company.